You'll never believe this.......
You'll never believe this.......
http://www.mini2.com/forum/dealership-fe...alers.html
And it sounds like the whole chain are awful:
http://www.mini2.com/forum/dealership-fe...awful.html
2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
Just had a quick search and already finding stuff about this dealer.........
http://www.mini2.com/forum/dealership-fe...alers.html
And it sounds like the whole chain are awful:
http://www.mini2.com/forum/dealership-fe...awful.html
2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
We all put our trust in dealers, at one time or another they must get off on ripping us off. Saying that I will be letting Toyota service and MOT the Prius in a couple of months.
"Life's goal is not to arrive safely at the grave in a well preserved body. But, rather to skid in sideways........
totally worn out and broken, shouting 'Holy ****, WHAT A RIDE!'"
FirebirdPhil
25-12-2017, 03:57 AM #22I would be adding to those threads, so people are warned again.
We all put our trust in dealers, at one time or another they must get off on ripping us off. Saying that I will be letting Toyota service and MOT the Prius in a couple of months.
"Life's goal is not to arrive safely at the grave in a well preserved body. But, rather to skid in sideways........
totally worn out and broken, shouting 'Holy ****, WHAT A RIDE!'"
DaveEdin My local Toyota has a top-notch mechanic I know won't screw me over - lucky me :thumbup:
:biggrin:
Although some of his photos are rather dubious :Chair:
"Life's goal is not to arrive safely at the grave in a well preserved body. But, rather to skid in sideways........
totally worn out and broken, shouting 'Holy ****, WHAT A RIDE!'"
FirebirdPhil
25-12-2017, 04:42 AM #24DaveEdin My local Toyota has a top-notch mechanic I know won't screw me over - lucky me :thumbup:
:biggrin:
Although some of his photos are rather dubious :Chair:
"Life's goal is not to arrive safely at the grave in a well preserved body. But, rather to skid in sideways........
totally worn out and broken, shouting 'Holy ****, WHAT A RIDE!'"
2tongues I would be adding to those threads, so people are warned again.Yep I've just started a new thread with my experience, it seems that the name Scotthall isn't particularly well liked on the forums.........
We all put our trust in dealers, at one time or another they must get off on ripping us off. Saying that I will be letting Toyota service and MOT the Prius in a couple of months.
It's so strange how there are such disparities between manufacturers, and it was amusing how everyone I spoke to at the dealer kept saying how they were cheaper than Mercedes (which they clearly aren't) :lol:
DaveEdin My local Toyota has a top-notch mechanic I know won't screw me over - lucky me :thumbup:
:biggrin:
:biggrin:
2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
2tongues I would be adding to those threads, so people are warned again.Yep I've just started a new thread with my experience, it seems that the name Scotthall isn't particularly well liked on the forums.........
We all put our trust in dealers, at one time or another they must get off on ripping us off. Saying that I will be letting Toyota service and MOT the Prius in a couple of months.
It's so strange how there are such disparities between manufacturers, and it was amusing how everyone I spoke to at the dealer kept saying how they were cheaper than Mercedes (which they clearly aren't) :lol:
DaveEdin My local Toyota has a top-notch mechanic I know won't screw me over - lucky me :thumbup:
:biggrin:
:biggrin:
2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
![[Image: ormiedit1-2.jpg]](http://i214.photobucket.com/albums/cc320/tempra5/ormiedit1-2.jpg)
TTE supercharger,pr0lex manifold,hks fcd,larger intercooler,apexi induction kit,silicone hose kit,IK22's,polished engine parts,TTE front bumper mod'd for intercooler,TRD side skirts,TRD rear lip,JDM headlights and fogs,10k hid headlights 8k full beam,L8XSS p/plate,fog/brake/light conversion,18"fox rs's,lowered 90mm(f)100mm®,moleys under bars,yellow trd anti rollbars,full stainless exhaust,carbon fiber intake plus so much more
oh oh oh oh oh i have an idea for the club................a name and shame area......??
TTE supercharger,pr0lex manifold,hks fcd,larger intercooler,apexi induction kit,silicone hose kit,IK22's,polished engine parts,TTE front bumper mod'd for intercooler,TRD side skirts,TRD rear lip,JDM headlights and fogs,10k hid headlights 8k full beam,L8XSS p/plate,fog/brake/light conversion,18"fox rs's,lowered 90mm(f)100mm®,moleys under bars,yellow trd anti rollbars,full stainless exhaust,carbon fiber intake plus so much more
[SIGPIC][/SIGPIC] [COLOR="DarkOrchid"]That symbol on the side of my door.. Definition by FirebirdPhil 'Translated it means -
"try to overtake - go on give it a go I dare you......." [/COLOR]
I'm not an Outlaw; I'm a Poutlaw! Purple Supras are the bestest! I love purple .. a lot lot lot
purplewitch
25-12-2017, 10:02 AM #28You have to be very very careful on that one .. All kinds of legal battles start very quickly from there and win or lose, right or wrong it all ends in a lot of trouble for the club and more headaches for the management .. The odd little post here and there is much harder to fault than a specific zone
[SIGPIC][/SIGPIC] [COLOR="DarkOrchid"]That symbol on the side of my door.. Definition by FirebirdPhil 'Translated it means -
"try to overtake - go on give it a go I dare you......." [/COLOR]
I'm not an Outlaw; I'm a Poutlaw! Purple Supras are the bestest! I love purple .. a lot lot lot
Dear Sir/Madam
Thank you for your email dated February 12, 2011. I am sorry to learn that you have encountered an issue with the service provided at Scotthall Stirling Corner and for the concern and frustration that this matter has caused you.
I have spoken to Ms Sophie Revan, Service Advisor at Scotthall Stirling Corner, so that I can gain a better understanding of the issues that you have raised. I appreciate that you feel that the headlight bulbs were caused when your MINI Once Seven was at the dealership for a recent MOT, however, Ms Revan has assured me that this is not the case. The timing of this fault is an unfortunate incident that could not be foreseen by the dealership when the MOT was taking place and I am sorry that this occurred so soon after this work was performed.
Ms Revan has advised that build up of corrosion was the cause of the headlight bulbs becoming faulty. In understand that you disagree with this information, however, I am sure that you can appreciate that MINI UK Customer Services are not a technical department and we have to rely on information from our dealerships diagnostic reports.
I can fully understand that you feel the corrosion build up should not have happened on your vehicle given the low mileage, however, I note from your email that the vehicle spends a lot of time in the garage not being used. As this is the case, the engine not being turned on to dry the engine bay out can cause a build up of moisture with the engine which, over an extended period of time, can cause a build up of corrosion. With this in mind, there is no evidence that this issue was caused by either the dealership or a manufacturing defect, therefore, the diagnostic and rectification costs were chargeable to you.
With regards to the costs that you were charged, £79.99 of these were made up of diagnostic costs to determine the fault and the remainder were for the costs of the headlight bulbs. A diagnostic report must always be performed on vehicles which are experiencing any issues so that the dealership can determine the actual cause and,therefore, conduct the necessary investigative work. As our network of MINI Approved Dealerships are independent business authorised to represent the MINI brand, MINI UK do not have any influence over the labour and parts rates that they apply to vehicles in their care.
I am sorry that you will remain unhappy with this information, however, I trust that this email clarifies the situation. I have logged details of your concerns, regarding this issue and the service provided within Scotthall Stirling Corner, under case number *-**********, which we will use as part of our ongoing customer satisfaction programme and dealer audit.
If you should require any further assistance in the future, please do not hesitate to contact me.
Yours sincerely
MINI UK
Nothing more than I expected really, although I was quite surprised at the rather poor spelling and grammar in their response (for Mini UK to call it a Mini Once Seven was particularly amusing).
The thing that still annoys me is the complete lack of acknowledgement or remorse in returning a car back to a customer with a fault that didn't exist when they picked it up.
Other than that though I don't have the time nor can I be bothered to take this any further, so just going to chalk this one up to experience and take my business elsewhere.
2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
Got a reply back this afternoon from the complaint I sent to Mini UK:
Dear Sir/Madam
Thank you for your email dated February 12, 2011. I am sorry to learn that you have encountered an issue with the service provided at Scotthall Stirling Corner and for the concern and frustration that this matter has caused you.
I have spoken to Ms Sophie Revan, Service Advisor at Scotthall Stirling Corner, so that I can gain a better understanding of the issues that you have raised. I appreciate that you feel that the headlight bulbs were caused when your MINI Once Seven was at the dealership for a recent MOT, however, Ms Revan has assured me that this is not the case. The timing of this fault is an unfortunate incident that could not be foreseen by the dealership when the MOT was taking place and I am sorry that this occurred so soon after this work was performed.
Ms Revan has advised that build up of corrosion was the cause of the headlight bulbs becoming faulty. In understand that you disagree with this information, however, I am sure that you can appreciate that MINI UK Customer Services are not a technical department and we have to rely on information from our dealerships diagnostic reports.
I can fully understand that you feel the corrosion build up should not have happened on your vehicle given the low mileage, however, I note from your email that the vehicle spends a lot of time in the garage not being used. As this is the case, the engine not being turned on to dry the engine bay out can cause a build up of moisture with the engine which, over an extended period of time, can cause a build up of corrosion. With this in mind, there is no evidence that this issue was caused by either the dealership or a manufacturing defect, therefore, the diagnostic and rectification costs were chargeable to you.
With regards to the costs that you were charged, £79.99 of these were made up of diagnostic costs to determine the fault and the remainder were for the costs of the headlight bulbs. A diagnostic report must always be performed on vehicles which are experiencing any issues so that the dealership can determine the actual cause and,therefore, conduct the necessary investigative work. As our network of MINI Approved Dealerships are independent business authorised to represent the MINI brand, MINI UK do not have any influence over the labour and parts rates that they apply to vehicles in their care.
I am sorry that you will remain unhappy with this information, however, I trust that this email clarifies the situation. I have logged details of your concerns, regarding this issue and the service provided within Scotthall Stirling Corner, under case number *-**********, which we will use as part of our ongoing customer satisfaction programme and dealer audit.
If you should require any further assistance in the future, please do not hesitate to contact me.
Yours sincerely
MINI UK
Nothing more than I expected really, although I was quite surprised at the rather poor spelling and grammar in their response (for Mini UK to call it a Mini Once Seven was particularly amusing).
The thing that still annoys me is the complete lack of acknowledgement or remorse in returning a car back to a customer with a fault that didn't exist when they picked it up.
Other than that though I don't have the time nor can I be bothered to take this any further, so just going to chalk this one up to experience and take my business elsewhere.
2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
MODS- Geomtry Done(WIM Settings) -Arm Rest -TRD Front skirt -18"Sport Alloy's(Thanks Widnes is200)- Lowered 40mm -Sports Grille(repositoned horns)- Hid's 6000k Dipped -Xenon 6500k Main- LED Tower Sidelights -LED boot light -36 LED Dome Light- Polished Stainless Gearknob- Chrome Tail Pipe -Stainless A/C Rings & Clock Panel - JDM dash tray -Clear Door Lenses with Blue LED's- 6" Altezza Aerial- TOM's Ram II Air Filter- Fog/Brake Conversion -Fan Washer Jets- Stainless Dials.
FFS, £79.99 to tell you your bulbs are blown, aye right !!!!!
MODS- Geomtry Done(WIM Settings) -Arm Rest -TRD Front skirt -18"Sport Alloy's(Thanks Widnes is200)- Lowered 40mm -Sports Grille(repositoned horns)- Hid's 6000k Dipped -Xenon 6500k Main- LED Tower Sidelights -LED boot light -36 LED Dome Light- Polished Stainless Gearknob- Chrome Tail Pipe -Stainless A/C Rings & Clock Panel - JDM dash tray -Clear Door Lenses with Blue LED's- 6" Altezza Aerial- TOM's Ram II Air Filter- Fog/Brake Conversion -Fan Washer Jets- Stainless Dials.
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