Lexus Paint Warranty
Lexus Paint Warranty
I just thought I'd share my experience with Lexus and a warranty claim.
Since I bought the car the front end has been a bit of a disapointment in terms of plenty of stone chips and a nice scratch (to the primer) some scrote left on it.
Anyway, when fitting the sport grill I noticed a couple of really rusty scabs that were the begining of a hole that was going to need alot of work.
So, started looking at breakers for a replacement front, but I thought I'd run it by Lexus Croydon for their thoughts (read 'chancing my luck). I'd originally gone to Guildford, but they dont have a bodyhop.
Heres a picture of how it currently looks...
Went through it with the warranty guy and bodyshop manager there (who were both excellent) and his view was that because he couldnt tell if the rust was from the inside out he would put it through to Lexus GB and see what they say.
So 2 weeks later I get a call and I'm happy to say its booked in next week for a new painted bonnet, at no cost to me what so ever!
Got to say, I'm very pleased.....
J
Result mate! Always worth chancing your arm, you never can tell :lol:
Very similar to what happened with mine, seems like it might be a common rust point.
Good result either way