Is customer service getting better?
Is customer service getting better?
Had a experiance at Argos which I thought you cant get better service.
I bought a USB pen drive from them yesterday and its not plug and play and would not work on my media adaptor on my tv.
So I took it back, but to my suprise I had not noticed on the receipt it states exempt from money back garuntee, so unless they was something wrong with it I could not return it.
Went in told them that I needed one which is plug and play and this aint so want to change it, she pointed out the receipt and said I couldnt, so I accepted couldnt agure with whats written and was about to walk out when she said give me one minute ill speak to my manager
expecting another no, she came back and said no problem, we can refund or change it !
Proper suprised, maybe the service is top class because its a brand new store in our town (its got catalouges and touch screen computers for searching for products !)
What do you think, is customer service getting better, I have noticed alot of companies are making an effect
[COLOR="Gray"]December 2008: Crashed Lexus IS200 - Cat B Write Off
August 2009: Crashed Vauxhall Astra - Minor Damage DIY Repair
November 2009: Crashed Vauxhall Astra - Scratches To Bumper No Repair Required
February 2010: Other Party Crashed Into Astra - Extensive Damage To Rear -Settled With Third Party's Insurance
Anyone dare To Predict The Future?[/COLOR]
Just a question for everyone's opinions
Had a experiance at Argos which I thought you cant get better service.
I bought a USB pen drive from them yesterday and its not plug and play and would not work on my media adaptor on my tv.
So I took it back, but to my suprise I had not noticed on the receipt it states exempt from money back garuntee, so unless they was something wrong with it I could not return it.
Went in told them that I needed one which is plug and play and this aint so want to change it, she pointed out the receipt and said I couldnt, so I accepted couldnt agure with whats written and was about to walk out when she said give me one minute ill speak to my manager
expecting another no, she came back and said no problem, we can refund or change it !
Proper suprised, maybe the service is top class because its a brand new store in our town (its got catalouges and touch screen computers for searching for products !)
What do you think, is customer service getting better, I have noticed alot of companies are making an effect
[COLOR="Gray"]December 2008: Crashed Lexus IS200 - Cat B Write Off
August 2009: Crashed Vauxhall Astra - Minor Damage DIY Repair
November 2009: Crashed Vauxhall Astra - Scratches To Bumper No Repair Required
February 2010: Other Party Crashed Into Astra - Extensive Damage To Rear -Settled With Third Party's Insurance
Anyone dare To Predict The Future?[/COLOR]
You will see other companies following suit, helping with whatever they can. Although, when we finally get out of a recession, it may start to sway back
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They probably only refunded as you was going to buy another one, so really it isnt a loss to them. And also, companies will try and serve us lot better, as at times like these, every customer is vital. They need a good repuation to attract other customers EG "Saraj: Customer service at Argos was great" may make other people give them a try.
You will see other companies following suit, helping with whatever they can. Although, when we finally get out of a recession, it may start to sway back
Latest Meets
[COLOR="Red"]Jap Show Finale 10,
Ace Cafe 16/10/10,
Miss Banzai Tunnel Run 16/10/10 -Car No: 368 -Tunnels Completed: 100%[/COLOR]
Makes you laugh some times when you walk into a showroom like a car one and the salesperson looks down there nose at you, even if your spending more than they earn in a year, not that i do this to often...
Always good to get decent customer service but it is to rare.
Makes you laugh some times when you walk into a showroom like a car one and the salesperson looks down there nose at you, even if your spending more than they earn in a year, not that i do this to often...
2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
I've found argos customer service to always be great - I've actually found though in a lot of cases CS has been getting worse recently as they're trying to reel in costs.
2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
Marsdendean We have had those touch screen machines for years! Argos are normally quite good, they gave me my money back on a freeview recorder which was 2 months old after changing it 3 times!
there new to me ! lol
yh to be honest Argos always had good CS, specially when returning stuff.
This time I found it to be superb customer service, its getting better and better which I like to see
[COLOR="Gray"]December 2008: Crashed Lexus IS200 - Cat B Write Off
August 2009: Crashed Vauxhall Astra - Minor Damage DIY Repair
November 2009: Crashed Vauxhall Astra - Scratches To Bumper No Repair Required
February 2010: Other Party Crashed Into Astra - Extensive Damage To Rear -Settled With Third Party's Insurance
Anyone dare To Predict The Future?[/COLOR]
Marsdendean We have had those touch screen machines for years! Argos are normally quite good, they gave me my money back on a freeview recorder which was 2 months old after changing it 3 times!
there new to me ! lol
yh to be honest Argos always had good CS, specially when returning stuff.
This time I found it to be superb customer service, its getting better and better which I like to see
[COLOR="Gray"]December 2008: Crashed Lexus IS200 - Cat B Write Off
August 2009: Crashed Vauxhall Astra - Minor Damage DIY Repair
November 2009: Crashed Vauxhall Astra - Scratches To Bumper No Repair Required
February 2010: Other Party Crashed Into Astra - Extensive Damage To Rear -Settled With Third Party's Insurance
Anyone dare To Predict The Future?[/COLOR]
"Life's goal is not to arrive safely at the grave in a well preserved body. But, rather to skid in sideways........
totally worn out and broken, shouting 'Holy ****, WHAT A RIDE!'"
FirebirdPhil
29-10-2016, 04:12 AM #6Times like these you can't afford to loose a customer.
"Life's goal is not to arrive safely at the grave in a well preserved body. But, rather to skid in sideways........
totally worn out and broken, shouting 'Holy ****, WHAT A RIDE!'"
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