Sales Of Good Act of 1979
Sales Of Good Act of 1979
Got an engineers report from a local store for £15 and took an image of the report (scan). I then attached it via e-mail and await a reply. Christmas post finishes at weekend so will push for a result to have the console for Christmas.
I also had another thing though. Sony, nor play.com (apart from play-trade? ) sell the 40GB Playstation 3, so I will either ask for a brand new one, or a refund of £279.99
Shall see what happens and if I have no reply by wednesday i shall ring up.
Jambo
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Carpidiem? Doesn't Cover me in what way? The fault is a manufacturing fault that was present at the time I purchased the console from play.com. Its a common fault in all consoles of that design and must have had a fault at the time I purchased it. I didn't damage it in any way and the act covers me for up to 6 years from a manufacturing fault that would have been present at the time of purchase?
Got an engineers report from a local store for £15 and took an image of the report (scan). I then attached it via e-mail and await a reply. Christmas post finishes at weekend so will push for a result to have the console for Christmas.
I also had another thing though. Sony, nor play.com (apart from play-trade? ) sell the 40GB Playstation 3, so I will either ask for a brand new one, or a refund of £279.99
Shall see what happens and if I have no reply by wednesday i shall ring up.
Jambo
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[COLOR="Red"]Jap Show Finale 10,
Ace Cafe 16/10/10,
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what i took from the reference i found online is that the act only really covers your for the actual "sale" of the goods and not the "warranty" of goods
Like i said before, if this act did indeed cover you for 6 years then everyone would be doing it and the manufacteres warranty period would be completely pointless?
PS: (proving the console had the fault from when it was manufactured is a mute point because for that to happen it would have to be actually faulty from the day you got it, the fact it lasted 3 years before breaking merely shows poor component choice or poor material choice on sony's behalf, it isnt technically a "fault")
either way im glad you sorted it and hope the weather doesnt delay you getting it in time for crimbo
[SIGPIC][/SIGPIC]
Lexus IS220d - Parrot Bluetooth kit, 1 idiot driver
Because it doesnt state anywhere that it covers you for 6 years? atleast i couldnt find a reference to this time period anyway
what i took from the reference i found online is that the act only really covers your for the actual "sale" of the goods and not the "warranty" of goods
Like i said before, if this act did indeed cover you for 6 years then everyone would be doing it and the manufacteres warranty period would be completely pointless?
PS: (proving the console had the fault from when it was manufactured is a mute point because for that to happen it would have to be actually faulty from the day you got it, the fact it lasted 3 years before breaking merely shows poor component choice or poor material choice on sony's behalf, it isnt technically a "fault")
either way im glad you sorted it and hope the weather doesnt delay you getting it in time for crimbo
[SIGPIC][/SIGPIC]
Lexus IS220d - Parrot Bluetooth kit, 1 idiot driver
UPDATE: Play.com have offered me £84 refund due to the console being nearly 3 years old, and depreciation and useage. (Looked back at the law and this is fine..) However, they then added "Or, Sony offer a replacement scheme for £131 which we can refund you if you choose this option",
So its either £84, or pay £131 and wait for play.com to refund it me. I have sent another e-mail asking if I get the money before or after and if I can have it refunded to a card/bank account as i dont want the money going back onto my play.com account?
Jambo
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Carpediem, Check the BBC website, there it says from 6 years of purchase, which is what made me go for it.
UPDATE: Play.com have offered me £84 refund due to the console being nearly 3 years old, and depreciation and useage. (Looked back at the law and this is fine..) However, they then added "Or, Sony offer a replacement scheme for £131 which we can refund you if you choose this option",
So its either £84, or pay £131 and wait for play.com to refund it me. I have sent another e-mail asking if I get the money before or after and if I can have it refunded to a card/bank account as i dont want the money going back onto my play.com account?
Jambo
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[COLOR="Red"]Jap Show Finale 10,
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Fit for purpose covers not only the obvious purpose of an item but any purpose you queried and were given assurances about by the trader.
Note, however, that the right to reject goods and get a full refund only lasts for a relatively short time after which a buyer is deemed to have 'accepted' goods. This doesn't mean that the buyer has no legal redress against the seller, just that he/she isn't entitled to a full refund.
In all other situations, it's for the consumer to prove their own case (that is, that the problem existed at the time of the contract). This will prove more difficult the longer you've had the goods. Subject to this, a consumer has six years from the time they buy something in which to make a claim, irrespective of how long the goods actually last."[/COLOR]
Whilst i can see why you went for it, and indeed the outcome was good (IM GLAD FOR YOU!)
im merely pointing out the fact that if play.com or anyone else stood up against you in a court of law the question would be "how long exactly did you expect this item to last?"
and i doubt you would win, these retailers have just succombed to media pressure from watchdog not particularly knowing what they are talking about
either way im not intetntionally peeing on your parade
i jsut hate it when people are mislead by the watchdog morons intent on crippling and chastising every retailer out there that isnt perfect
[SIGPIC][/SIGPIC]
Lexus IS220d - Parrot Bluetooth kit, 1 idiot driver
[COLOR="Navy"]"Satisfactory quality covers minor and cosmetic defects as well as substantial problems. It also means that products must last a reasonable time. But it doesn't give you any rights if a fault was obvious or pointed out to you at point of sale.
Fit for purpose covers not only the obvious purpose of an item but any purpose you queried and were given assurances about by the trader.
Note, however, that the right to reject goods and get a full refund only lasts for a relatively short time after which a buyer is deemed to have 'accepted' goods. This doesn't mean that the buyer has no legal redress against the seller, just that he/she isn't entitled to a full refund.
In all other situations, it's for the consumer to prove their own case (that is, that the problem existed at the time of the contract). This will prove more difficult the longer you've had the goods. Subject to this, a consumer has six years from the time they buy something in which to make a claim, irrespective of how long the goods actually last."[/COLOR]
Whilst i can see why you went for it, and indeed the outcome was good (IM GLAD FOR YOU!)
im merely pointing out the fact that if play.com or anyone else stood up against you in a court of law the question would be "how long exactly did you expect this item to last?"
and i doubt you would win, these retailers have just succombed to media pressure from watchdog not particularly knowing what they are talking about
either way im not intetntionally peeing on your parade i jsut hate it when people are mislead by the watchdog morons intent on crippling and chastising every retailer out there that isnt perfect
[SIGPIC][/SIGPIC]
Lexus IS220d - Parrot Bluetooth kit, 1 idiot driver
Fairplay to Jambo, he heard something, he did some research, he tried and it looks like on this occasion it paid off. If the retailer could have used your argument, they overlooked it .. bad luck.. it makes a nice change to see someone not stonewalled on legal blurb that the retailers themselves throwback at you and not one of them has ever actually read it never mind tried to understand it .. like the data protection act. All too often some of these retailers rely on the fact we have just come to accept nothing lasts long anymore and take a chance on cheaper supply/build to make a fast buck .. why shouldn't they have to repair a few bridges when they get found out [/COLOR]
[SIGPIC][/SIGPIC] [COLOR="DarkOrchid"]That symbol on the side of my door.. Definition by FirebirdPhil 'Translated it means -
"try to overtake - go on give it a go I dare you......." [/COLOR]
I'm not an Outlaw; I'm a Poutlaw! Purple Supras are the bestest! I love purple .. a lot lot lot
purplewitch
03-11-2017, 03:06 AM #55[COLOR="Indigo"]Sorry Carpe, but I fail to see why you're so wound up by this when you've recently asked if you can tell your electric supplier to take a hike for their money over an under-estimate ..
Fairplay to Jambo, he heard something, he did some research, he tried and it looks like on this occasion it paid off. If the retailer could have used your argument, they overlooked it .. bad luck.. it makes a nice change to see someone not stonewalled on legal blurb that the retailers themselves throwback at you and not one of them has ever actually read it never mind tried to understand it .. like the data protection act. All too often some of these retailers rely on the fact we have just come to accept nothing lasts long anymore and take a chance on cheaper supply/build to make a fast buck .. why shouldn't they have to repair a few bridges when they get found out [/COLOR]
[SIGPIC][/SIGPIC] [COLOR="DarkOrchid"]That symbol on the side of my door.. Definition by FirebirdPhil 'Translated it means -
"try to overtake - go on give it a go I dare you......." [/COLOR]
I'm not an Outlaw; I'm a Poutlaw! Purple Supras are the bestest! I love purple .. a lot lot lot
the electriciyt argument is completely different as i did mention that whilst i was unhappy with the rates going up i had accepted them and was more annoyed at how they went about it, the question of "do i have to pay the outstanding" was more for knowledge sake as i wanted to leave and was unsure of my obligations, i wasnt bothered if i did have to pay it or not
whats the data protection act got to do with retailers?
my gripe isnt with Jambo, not at all, and its not with the retailers
you have to remember in business its all about making money, to me a product lasting 3 years before it develops an issue is quite good, its not as if the unit actually self destructed and is un-usable ever again, it can be fixed.
so whislt i agree perhaps retailers should offer a discounted repair service for matters like this, it doenst make good business sense
if they spent all their time repairing old units, sales of new units would fall dramatically which would then completely undermine the repair process as they wouldnt be able to afford it
what has annoyed me is the likes of watchdog falsely giving information to the consumer regarding their rights and basically telling them to stiff the retailer for all they can get, without thinking about the consequences
if my cambelt is due for renew at 60,000 miles, but i dont get it serviced and it fails at 61,000 miles, i dont go to the car manufacterer or the belt manufacterer and demand compensation because it was within a 6 year time limit of the SOGA do i?
i fully support Jambo on this, if the retailer is stupid enough to fall for it then its their own **** fault, i have no sympathy for them,
but what if this takes off and becomes a new "mainstream" thing to do that affects the small business, or even the large business who in effect havent done anything wrong?
we may aswell do away with warranties and just carry a copy of the SOGA and not buy anything new for the next 6 years as we can get it replaced or repaired...............i doubt as consumers we would get very far........
[SIGPIC][/SIGPIC]
Lexus IS220d - Parrot Bluetooth kit, 1 idiot driver
ive already said fair play to him? if he can get away with it then its not his fault its the retailers fault for giving up so easily
the electriciyt argument is completely different as i did mention that whilst i was unhappy with the rates going up i had accepted them and was more annoyed at how they went about it, the question of "do i have to pay the outstanding" was more for knowledge sake as i wanted to leave and was unsure of my obligations, i wasnt bothered if i did have to pay it or not
whats the data protection act got to do with retailers?
my gripe isnt with Jambo, not at all, and its not with the retailers
you have to remember in business its all about making money, to me a product lasting 3 years before it develops an issue is quite good, its not as if the unit actually self destructed and is un-usable ever again, it can be fixed.
so whislt i agree perhaps retailers should offer a discounted repair service for matters like this, it doenst make good business sense
if they spent all their time repairing old units, sales of new units would fall dramatically which would then completely undermine the repair process as they wouldnt be able to afford it
what has annoyed me is the likes of watchdog falsely giving information to the consumer regarding their rights and basically telling them to stiff the retailer for all they can get, without thinking about the consequences
if my cambelt is due for renew at 60,000 miles, but i dont get it serviced and it fails at 61,000 miles, i dont go to the car manufacterer or the belt manufacterer and demand compensation because it was within a 6 year time limit of the SOGA do i?
i fully support Jambo on this, if the retailer is stupid enough to fall for it then its their own **** fault, i have no sympathy for them,
but what if this takes off and becomes a new "mainstream" thing to do that affects the small business, or even the large business who in effect havent done anything wrong?
we may aswell do away with warranties and just carry a copy of the SOGA and not buy anything new for the next 6 years as we can get it replaced or repaired...............i doubt as consumers we would get very far........
[SIGPIC][/SIGPIC]
Lexus IS220d - Parrot Bluetooth kit, 1 idiot driver
The SOGA doesnt replace warranties and no one is even suggesting anything like that... must you take everything to the extremes all the time lol You still seem to be missing the six year point.. it's 6 year to make your claim .. it's not saying everything on the planet has to last six years !
Neither is anyone expecting cheap/free repair regardless of the fault .. but again it is not unreasonable to expect it to be an option when the item is proven to have been sloppily manufactured. Few people don't comprehend the repair cost over value issue or the impact of trying to cater for it.
I, like many of the Outlaws, have run my own businesses and other peoples for 20 years now and have to say I have rarely found anyone who doesn't accept if you take a chance, you might get burnt .. if you think it's ok for companies to do this to consumers maybe you would like us all to write to your electric supplier for you and ask they up your estimates more and force you to pay it even if you haven't used it
Just kidding I mentioned the data protection act because its the one thing everyone throws at you when you call they cant talk to you unless you tell them this this this and this for data protection .. even if all you want it a price ... its a well thrown out phrase by people who have never even read it and have zero knowledge of its requirements. [/COLOR]
[SIGPIC][/SIGPIC] [COLOR="DarkOrchid"]That symbol on the side of my door.. Definition by FirebirdPhil 'Translated it means -
"try to overtake - go on give it a go I dare you......." [/COLOR]
I'm not an Outlaw; I'm a Poutlaw! Purple Supras are the bestest! I love purple .. a lot lot lot
purplewitch
03-11-2017, 04:13 AM #57[COLOR="Indigo"]From what I have seen Watchdog merely pointed out you have six years to make a claim if you can prove it's a product fault that was there from supply. If there is a high failure rate then it's blatantly obvious there is a fault of some sort from point of manufacture. There are so many loopholes all these manufacturers can use to argue the item has been harshly treated etc so they are covered .... so no, I don't think it's ok for these people to be chucking out mass produced cheaply manufactured bulk selling items (benefitting from high volume sales and good margin) without taking some responsibility and loss for the ones people do actually raise a complaint about .. bearing in mind millions of people won't bother.
The SOGA doesnt replace warranties and no one is even suggesting anything like that... must you take everything to the extremes all the time lol You still seem to be missing the six year point.. it's 6 year to make your claim .. it's not saying everything on the planet has to last six years !
Neither is anyone expecting cheap/free repair regardless of the fault .. but again it is not unreasonable to expect it to be an option when the item is proven to have been sloppily manufactured. Few people don't comprehend the repair cost over value issue or the impact of trying to cater for it.
I, like many of the Outlaws, have run my own businesses and other peoples for 20 years now and have to say I have rarely found anyone who doesn't accept if you take a chance, you might get burnt .. if you think it's ok for companies to do this to consumers maybe you would like us all to write to your electric supplier for you and ask they up your estimates more and force you to pay it even if you haven't used it Just kidding
I mentioned the data protection act because its the one thing everyone throws at you when you call they cant talk to you unless you tell them this this this and this for data protection .. even if all you want it a price ... its a well thrown out phrase by people who have never even read it and have zero knowledge of its requirements. [/COLOR]
[SIGPIC][/SIGPIC] [COLOR="DarkOrchid"]That symbol on the side of my door.. Definition by FirebirdPhil 'Translated it means -
"try to overtake - go on give it a go I dare you......." [/COLOR]
I'm not an Outlaw; I'm a Poutlaw! Purple Supras are the bestest! I love purple .. a lot lot lot
Carpediem if my cambelt is due for renew at 60,000 miles, but i dont get it serviced and it fails at 61,000 miles, i dont go to the car manufacterer or the belt manufacterer and demand compensation because it was within a 6 year time limit of the SOGA do i?
No because you were foolish enough not to take reasonable care over your cars maintenance - which is why it has a maintenance schedule, to avoid incidents like this. Had it failed before 60K then yes that would be a claim situation. Although I bet there would be a thread about it.
"Life's goal is not to arrive safely at the grave in a well preserved body. But, rather to skid in sideways........
totally worn out and broken, shouting 'Holy ****, WHAT A RIDE!'"
FirebirdPhil
03-11-2017, 05:03 AM #58Carpediem if my cambelt is due for renew at 60,000 miles, but i dont get it serviced and it fails at 61,000 miles, i dont go to the car manufacterer or the belt manufacterer and demand compensation because it was within a 6 year time limit of the SOGA do i?
No because you were foolish enough not to take reasonable care over your cars maintenance - which is why it has a maintenance schedule, to avoid incidents like this. Had it failed before 60K then yes that would be a claim situation. Although I bet there would be a thread about it.
"Life's goal is not to arrive safely at the grave in a well preserved body. But, rather to skid in sideways........
totally worn out and broken, shouting 'Holy ****, WHAT A RIDE!'"
purplewitch [COLOR="Indigo"]
I mentioned the data protection act because its the one thing everyone throws at you when you call they cant talk to you unless you tell them this this this and this for data protection .. even if all you want it a price ... its a well thrown out phrase by people who have never even read it and have zero knowledge of its requirements. [/COLOR]
i can agree on this bit
the rest?
illa gree to disagree
iscoStu:
[SIGPIC][/SIGPIC]
Lexus IS220d - Parrot Bluetooth kit, 1 idiot driver
purplewitch [COLOR="Indigo"]
I mentioned the data protection act because its the one thing everyone throws at you when you call they cant talk to you unless you tell them this this this and this for data protection .. even if all you want it a price ... its a well thrown out phrase by people who have never even read it and have zero knowledge of its requirements. [/COLOR]
i can agree on this bit
the rest?
illa gree to disagree
iscoStu:
[SIGPIC][/SIGPIC]
Lexus IS220d - Parrot Bluetooth kit, 1 idiot driver
Sam I mentioned the data protection act because its the one thing everyone throws at you when you call they cant talk to you unless you tell them this this this and this for data protection .. even if all you want it a price ... its a well thrown out phrase by people who have never even read it and have zero knowledge of its requirements.
Yeah, that bugs me too. When they cold call you and ask you to confirm for data protection this and that. I tell them that since I have no idea who they are or where they could be calling from that for my data protection they had better tell me what they already know about me before I'll discuss anything with them. For data protection of course.
This is fun when it's people trying to tell you that you owe them money or something. The way I see it is that you don't know who's on the other end of the phone, and if they can't prove who they are then they can send me a letter, or ask me to call them at a convenient time, providing a name for me to contact and a department. And then I'll call the main number for my local bank or whoever and ask to be put through.
It may be a little :Overkill: but I reckon it's worth it - specially when they are trying to ask you for money
Sam I mentioned the data protection act because its the one thing everyone throws at you when you call they cant talk to you unless you tell them this this this and this for data protection .. even if all you want it a price ... its a well thrown out phrase by people who have never even read it and have zero knowledge of its requirements.
Yeah, that bugs me too. When they cold call you and ask you to confirm for data protection this and that. I tell them that since I have no idea who they are or where they could be calling from that for my data protection they had better tell me what they already know about me before I'll discuss anything with them. For data protection of course.
This is fun when it's people trying to tell you that you owe them money or something. The way I see it is that you don't know who's on the other end of the phone, and if they can't prove who they are then they can send me a letter, or ask me to call them at a convenient time, providing a name for me to contact and a department. And then I'll call the main number for my local bank or whoever and ask to be put through.
It may be a little :Overkill: but I reckon it's worth it - specially when they are trying to ask you for money
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