O2, finally changed my opinion of them
O2, finally changed my opinion of them
I have then spent a whole year trying to get itemisation on my bills. The online access thing proved to be a huge nightmare as the login link they made me do was for personal not business accounts and it wouldn't let me access the business system. Then it wouldn't let me re-register and all I got from Customer Services was 'Well you're set up, just login' Then they got a new online system and sent me a new login and password about four months ago but everytime I got in it wasn't working enough to actually show me more than my name and address.
Finally, I got in today and was able to work out that what I thought were big bills as I was going over my minutes is actually big bills as I am way over my texting bolt on. I've had a rough week or so and patience and good moods are lacking so I placed a call .. I was more than a little narky and finally got put through to 'my business manager' who said 'Ahh you are halfway through your contract so you used to be entitled to an upgrade but we don't do that anymore' Before my blood had time to boil, she added 'So what we can do for you is half the price of your bolt on, reduce your line rental and change your tarriff to unlimited texts and double your current minutes at no extra cost, oh and for your inconvenience I have placed a £200 credit on the account, is that acceptable?'
Talk about take the wind of out of my sails ... lol..
Suffice to say I am happy.. but I am not actually telling them that til I see my next bill because if it hasn't been actioned I expect the answer my next call will be 'No, we don't have a Miss _______ ________ working here, never have had, there's no record of any call from you' [/COLOR]
[SIGPIC][/SIGPIC] [COLOR="DarkOrchid"]That symbol on the side of my door.. Definition by FirebirdPhil 'Translated it means -
"try to overtake - go on give it a go I dare you......." [/COLOR]
I'm not an Outlaw; I'm a Poutlaw! Purple Supras are the bestest! I love purple .. a lot lot lot
purplewitch
03-05-2018, 03:39 AM #1[COLOR="DarkOrchid"]I took out an iphone contract over a year ago on O2 and it was a nightmare from day one. Actually getting the phone took weeks and so many calls where I got responses like 'There's no order on the system' 'That account number you've given me doesn't exist'.
I have then spent a whole year trying to get itemisation on my bills. The online access thing proved to be a huge nightmare as the login link they made me do was for personal not business accounts and it wouldn't let me access the business system. Then it wouldn't let me re-register and all I got from Customer Services was 'Well you're set up, just login' Then they got a new online system and sent me a new login and password about four months ago but everytime I got in it wasn't working enough to actually show me more than my name and address.
Finally, I got in today and was able to work out that what I thought were big bills as I was going over my minutes is actually big bills as I am way over my texting bolt on. I've had a rough week or so and patience and good moods are lacking so I placed a call .. I was more than a little narky and finally got put through to 'my business manager' who said 'Ahh you are halfway through your contract so you used to be entitled to an upgrade but we don't do that anymore' Before my blood had time to boil, she added 'So what we can do for you is half the price of your bolt on, reduce your line rental and change your tarriff to unlimited texts and double your current minutes at no extra cost, oh and for your inconvenience I have placed a £200 credit on the account, is that acceptable?'
Talk about take the wind of out of my sails ... lol..
Suffice to say I am happy.. but I am not actually telling them that til I see my next bill because if it hasn't been actioned I expect the answer my next call will be 'No, we don't have a Miss _______ ________ working here, never have had, there's no record of any call from you' [/COLOR]
[SIGPIC][/SIGPIC] [COLOR="DarkOrchid"]That symbol on the side of my door.. Definition by FirebirdPhil 'Translated it means -
"try to overtake - go on give it a go I dare you......." [/COLOR]
I'm not an Outlaw; I'm a Poutlaw! Purple Supras are the bestest! I love purple .. a lot lot lot
They used to have good customer services but there as bad as the rest of them now
I have been with them for 14 years and that does not seem to bother them
Now it seems the luck of the draw who you speak to, some people are really helpful, other sound helpful but are useless. I think allot of teens get jobs there as a stop gap until they find the job they really want and don't give a rats behind
[SIGPIC][/SIGPIC]
[COLOR="Orange"]JAPANESE PERFORMANCE FEATURE SEPT 2011
BEST OVERALL SUPRA WINNER ACE CAFE 23/06/11
2nd BEST IN SHOW (JAE 2011)
3rd BEST MODIFIED (JAE 2011)
[/COLOR]
[COLOR="Orange"]See my build thread here
[/COLOR]
http://www.outlawjapclub.co.uk/forum/sho...php?t=5851
ORANGE is no better Sam
They used to have good customer services but there as bad as the rest of them now
I have been with them for 14 years and that does not seem to bother them
Now it seems the luck of the draw who you speak to, some people are really helpful, other sound helpful but are useless. I think allot of teens get jobs there as a stop gap until they find the job they really want and don't give a rats behind
[SIGPIC][/SIGPIC]
[COLOR="Orange"]JAPANESE PERFORMANCE FEATURE SEPT 2011
BEST OVERALL SUPRA WINNER ACE CAFE 23/06/11
2nd BEST IN SHOW (JAE 2011)
3rd BEST MODIFIED (JAE 2011)
[/COLOR]
[COLOR="Orange"]See my build thread here
[/COLOR]
http://www.outlawjapclub.co.uk/forum/sho...php?t=5851
"Life's goal is not to arrive safely at the grave in a well preserved body. But, rather to skid in sideways........
totally worn out and broken, shouting 'Holy ****, WHAT A RIDE!'"
FirebirdPhil
03-05-2018, 06:59 AM #43 are great because they never let you down. You expect **** and that's what you get.
"Life's goal is not to arrive safely at the grave in a well preserved body. But, rather to skid in sideways........
totally worn out and broken, shouting 'Holy ****, WHAT A RIDE!'"
[SIGPIC][/SIGPIC] [COLOR="DarkOrchid"]That symbol on the side of my door.. Definition by FirebirdPhil 'Translated it means -
"try to overtake - go on give it a go I dare you......." [/COLOR]
I'm not an Outlaw; I'm a Poutlaw! Purple Supras are the bestest! I love purple .. a lot lot lot
purplewitch
03-05-2018, 12:29 PM #5BT are my pet pet hate, I loathe them .. for business and home .. and the Utility companies are much the same.. they know you have limited options, and if you leave you'll eventually be back so they don't need to worry about how they treat you or what you do ... it's very wrong
[SIGPIC][/SIGPIC] [COLOR="DarkOrchid"]That symbol on the side of my door.. Definition by FirebirdPhil 'Translated it means -
"try to overtake - go on give it a go I dare you......." [/COLOR]
I'm not an Outlaw; I'm a Poutlaw! Purple Supras are the bestest! I love purple .. a lot lot lot
Sorted now and re-added but if that had been saturday morning I would have been livid cos I file my bills at work and I'd have had to come and get one to talk to them as part of their security questions.
So now I wait til I get another text saying this change is activated and then find out what else I lost instead lol [/COLOR]
[SIGPIC][/SIGPIC] [COLOR="DarkOrchid"]That symbol on the side of my door.. Definition by FirebirdPhil 'Translated it means -
"try to overtake - go on give it a go I dare you......." [/COLOR]
I'm not an Outlaw; I'm a Poutlaw! Purple Supras are the bestest! I love purple .. a lot lot lot
purplewitch
03-05-2018, 11:06 PM #6[COLOR="DarkOrchid"]OK, I take it back.. too good to be true .. and it was .. this morning, at 5am (thanks O2) I get my text to say the changes are made .. and when I go to check emails at 6am, I am not overly surprised to find I have no internet.
Sorted now and re-added but if that had been saturday morning I would have been livid cos I file my bills at work and I'd have had to come and get one to talk to them as part of their security questions.
So now I wait til I get another text saying this change is activated and then find out what else I lost instead lol [/COLOR]
[SIGPIC][/SIGPIC] [COLOR="DarkOrchid"]That symbol on the side of my door.. Definition by FirebirdPhil 'Translated it means -
"try to overtake - go on give it a go I dare you......." [/COLOR]
I'm not an Outlaw; I'm a Poutlaw! Purple Supras are the bestest! I love purple .. a lot lot lot
Recently been thinking about switching away from Vodafone, think I might have to reconsider if all the others are rubbish!
2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
That sounds annoying, shame that the "too good to be true" deal actually turned out to be such!
Recently been thinking about switching away from Vodafone, think I might have to reconsider if all the others are rubbish!
2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
[SIGPIC][/SIGPIC] [COLOR="DarkOrchid"]That symbol on the side of my door.. Definition by FirebirdPhil 'Translated it means -
"try to overtake - go on give it a go I dare you......." [/COLOR]
I'm not an Outlaw; I'm a Poutlaw! Purple Supras are the bestest! I love purple .. a lot lot lot
purplewitch
04-05-2018, 01:41 AM #8I have discovered over the years with telephone companies and utility companies that for me it is no longer about who will give me the best deal or service, it's totally about which one is going to stress me out the least lol
[SIGPIC][/SIGPIC] [COLOR="DarkOrchid"]That symbol on the side of my door.. Definition by FirebirdPhil 'Translated it means -
"try to overtake - go on give it a go I dare you......." [/COLOR]
I'm not an Outlaw; I'm a Poutlaw! Purple Supras are the bestest! I love purple .. a lot lot lot
purplewitch I have discovered over the years with telephone companies and utility companies that for me it is no longer about who will give me the best deal or service, it's totally about which one is going to stress me out the least lol
May just stick with Vodafone then, might cost a bit more but the experience has been painless......
2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
purplewitch I have discovered over the years with telephone companies and utility companies that for me it is no longer about who will give me the best deal or service, it's totally about which one is going to stress me out the least lol
May just stick with Vodafone then, might cost a bit more but the experience has been painless......
2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
I'm also with o2 on a business contract and was under the impression I could upgrade every 12 months that's why I took the contract to begin with , so I phoned about 3 weeks ago to be told oh we don't do that any more if you want to upgrade you need a new 24month contract and to pay the handset price of 270 quid , I was fuming ! In the end she's reduced my bill by £14 per month and credited me £150 , but I'll wait until my bill comes out before I believe it !
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