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Lexus Paint Warranty

Lexus Paint Warranty

jasons
Member
239
26-04-2019, 11:19 AM
#1
I just thought I'd share my experience with Lexus and a warranty claim.

Since I bought the car the front end has been a bit of a disapointment in terms of plenty of stone chips and a nice scratch (to the primer) some scrote left on it.

Anyway, when fitting the sport grill I noticed a couple of really rusty scabs that were the begining of a hole that was going to need alot of work.

So, started looking at breakers for a replacement front, but I thought I'd run it by Lexus Croydon for their thoughts (read 'chancing my luck). I'd originally gone to Guildford, but they dont have a bodyhop.

Heres a picture of how it currently looks...

[Image: DSC01777.jpg]

Went through it with the warranty guy and bodyshop manager there (who were both excellent) and his view was that because he couldnt tell if the rust was from the inside out he would put it through to Lexus GB and see what they say.

So 2 weeks later I get a call and I'm happy to say its booked in next week for a new painted bonnet, at no cost to me what so ever!

Got to say, I'm very pleased.....


J
jasons
26-04-2019, 11:19 AM #1

I just thought I'd share my experience with Lexus and a warranty claim.

Since I bought the car the front end has been a bit of a disapointment in terms of plenty of stone chips and a nice scratch (to the primer) some scrote left on it.

Anyway, when fitting the sport grill I noticed a couple of really rusty scabs that were the begining of a hole that was going to need alot of work.

So, started looking at breakers for a replacement front, but I thought I'd run it by Lexus Croydon for their thoughts (read 'chancing my luck). I'd originally gone to Guildford, but they dont have a bodyhop.

Heres a picture of how it currently looks...

[Image: DSC01777.jpg]

Went through it with the warranty guy and bodyshop manager there (who were both excellent) and his view was that because he couldnt tell if the rust was from the inside out he would put it through to Lexus GB and see what they say.

So 2 weeks later I get a call and I'm happy to say its booked in next week for a new painted bonnet, at no cost to me what so ever!

Got to say, I'm very pleased.....


J

DaveEdin
Posting Freak
5,657
26-04-2019, 11:24 AM
#2
Result mate! Always worth chancing your arm, you never can tell :lol:

IS200 Sport - Sold
Mazda 6 MPS - Zoom Zoom!

Modifications
Completed:

Currently 280bhp/295lbft; 3" Meercat custom exhaust; KW Suspension; FMIC; SSP; HPFP; Custom Stainless Steel Dials - for the moment, the only set in the world!! (Till the group buy for MPSOC anyway :lol: )

In Progress:

E-Tuning remap ongoing via Cobb Accessport; Braided brake lines; Stubby aerial; Tinted repeaters and sidelights; 3 Port Boost Control Solenoid; 3" HTP Intake
DaveEdin
26-04-2019, 11:24 AM #2

Result mate! Always worth chancing your arm, you never can tell :lol:


IS200 Sport - Sold
Mazda 6 MPS - Zoom Zoom!

Modifications
Completed:

Currently 280bhp/295lbft; 3" Meercat custom exhaust; KW Suspension; FMIC; SSP; HPFP; Custom Stainless Steel Dials - for the moment, the only set in the world!! (Till the group buy for MPSOC anyway :lol: )

In Progress:

E-Tuning remap ongoing via Cobb Accessport; Braided brake lines; Stubby aerial; Tinted repeaters and sidelights; 3 Port Boost Control Solenoid; 3" HTP Intake

parthiban
Posting Freak
4,925
26-04-2019, 11:38 AM
#3
Very similar to what happened with mine, seems like it might be a common rust point.

Good result either way Smile

2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
parthiban
26-04-2019, 11:38 AM #3

Very similar to what happened with mine, seems like it might be a common rust point.

Good result either way Smile


2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]

jasons
Member
239
26-04-2019, 12:16 PM
#4
Apparantly quite common on the RX...

J
jasons
26-04-2019, 12:16 PM #4

Apparantly quite common on the RX...

J

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