Laptop going in for warranty repair !
Laptop going in for warranty repair !
17-08-2016, 02:57 AM
my laptop has come up with a fault with the power connection at the back, the wire has to be put in a certain position for the power to go into the laptop.
I thought it was the adaptor first, so replaced it, started happening again, got the seller on ebay to replace it, whilst that was being replaced i bought another, same problems and now ive ended up with the 3 adaptors.
Rang Acer the manufacturer who passed the buck to Currys, where I bought it from. Currys now arranged a collection tomorrow to take it.
Not looking forward to not just having no laptop between 7 to 10 working days, but for Currys to deal with the repair properly.
Anyone had any experiance?
[COLOR="Gray"]December 2008: Crashed Lexus IS200 - Cat B Write Off
August 2009: Crashed Vauxhall Astra - Minor Damage DIY Repair
November 2009: Crashed Vauxhall Astra - Scratches To Bumper No Repair Required
February 2010: Other Party Crashed Into Astra - Extensive Damage To Rear -Settled With Third Party's Insurance
Anyone dare To Predict The Future?[/COLOR]
Not looking forward to this,
my laptop has come up with a fault with the power connection at the back, the wire has to be put in a certain position for the power to go into the laptop.
I thought it was the adaptor first, so replaced it, started happening again, got the seller on ebay to replace it, whilst that was being replaced i bought another, same problems and now ive ended up with the 3 adaptors.
Rang Acer the manufacturer who passed the buck to Currys, where I bought it from. Currys now arranged a collection tomorrow to take it.
Not looking forward to not just having no laptop between 7 to 10 working days, but for Currys to deal with the repair properly.
Anyone had any experiance?
[COLOR="Gray"]December 2008: Crashed Lexus IS200 - Cat B Write Off
August 2009: Crashed Vauxhall Astra - Minor Damage DIY Repair
November 2009: Crashed Vauxhall Astra - Scratches To Bumper No Repair Required
February 2010: Other Party Crashed Into Astra - Extensive Damage To Rear -Settled With Third Party's Insurance
Anyone dare To Predict The Future?[/COLOR]
17-08-2016, 03:00 AM
reganlives
17-08-2016, 03:00 AM #2Knowing curries it'll be dealt with by mastercare if i'm correct as they're all part of the dixons grounp....yikes! Worst aftersales of all time has gotta go to the dixons group I'd say. We had a couple of issues in the past but I really dont remember what they were, think it was just their lack of customer service really so we've never really got anything from them
17-08-2016, 03:02 AM
As i have at least eight months left on my Acer i am going to wait to see if there are any other problems before sending off.
That way my model maybe discontinued and there have to give me a replacement or my money back.
I have got to do the same shortly and like you i hate sending things off and waiting for them to return, as most of the time the problems are never sorted.
As i have at least eight months left on my Acer i am going to wait to see if there are any other problems before sending off.
That way my model maybe discontinued and there have to give me a replacement or my money back.
17-08-2016, 03:05 AM
Lexusboy I have got to do the same shortly and like you i hate sending things off and waiting for them to return, as most of the time the problems are never sorted.
As i have at least eight months left on my Acer i am going to wait to see if there are any other problems before sending off.
That way my model maybe discontinued and there have to give me a replacement or my money back.
my warranty ends on the 25th october, i only realised when i got one of those annoying letter saying your warranty is due to expire.
thats when it clicked. The thing is, I have opened my laptop and fitted a bluetooth module to it, would this affect the warranty? surely you allowed to open it up and upgrade its parts?
[COLOR="Gray"]December 2008: Crashed Lexus IS200 - Cat B Write Off
August 2009: Crashed Vauxhall Astra - Minor Damage DIY Repair
November 2009: Crashed Vauxhall Astra - Scratches To Bumper No Repair Required
February 2010: Other Party Crashed Into Astra - Extensive Damage To Rear -Settled With Third Party's Insurance
Anyone dare To Predict The Future?[/COLOR]
Lexusboy I have got to do the same shortly and like you i hate sending things off and waiting for them to return, as most of the time the problems are never sorted.
As i have at least eight months left on my Acer i am going to wait to see if there are any other problems before sending off.
That way my model maybe discontinued and there have to give me a replacement or my money back.
my warranty ends on the 25th october, i only realised when i got one of those annoying letter saying your warranty is due to expire.
thats when it clicked. The thing is, I have opened my laptop and fitted a bluetooth module to it, would this affect the warranty? surely you allowed to open it up and upgrade its parts?
[COLOR="Gray"]December 2008: Crashed Lexus IS200 - Cat B Write Off
August 2009: Crashed Vauxhall Astra - Minor Damage DIY Repair
November 2009: Crashed Vauxhall Astra - Scratches To Bumper No Repair Required
February 2010: Other Party Crashed Into Astra - Extensive Damage To Rear -Settled With Third Party's Insurance
Anyone dare To Predict The Future?[/COLOR]
17-08-2016, 03:10 AM
Lexusboy Saraj i sure you will of caused yourself a problem by opening it up yourself, you would of course be ok if your had this done by a authorised dealer.
Your have to hope they dont know that it was you that opened it.
to be honest if there bring it as a issue, ill get my computer shop to provide me a receipt to say he did it,
i have a feeling currys will for any excuse not to repair,
also at the back where the connection is, is the plastic air vent for the coolr, which is broken slightly, i reckon there also could say its been dropped and thats whats caused the damage,
now im thinking to cancel the repair, and claim under my contents which has accidental cover
[COLOR="Gray"]December 2008: Crashed Lexus IS200 - Cat B Write Off
August 2009: Crashed Vauxhall Astra - Minor Damage DIY Repair
November 2009: Crashed Vauxhall Astra - Scratches To Bumper No Repair Required
February 2010: Other Party Crashed Into Astra - Extensive Damage To Rear -Settled With Third Party's Insurance
Anyone dare To Predict The Future?[/COLOR]
Lexusboy Saraj i sure you will of caused yourself a problem by opening it up yourself, you would of course be ok if your had this done by a authorised dealer.
Your have to hope they dont know that it was you that opened it.
to be honest if there bring it as a issue, ill get my computer shop to provide me a receipt to say he did it,
i have a feeling currys will for any excuse not to repair,
also at the back where the connection is, is the plastic air vent for the coolr, which is broken slightly, i reckon there also could say its been dropped and thats whats caused the damage,
now im thinking to cancel the repair, and claim under my contents which has accidental cover
[COLOR="Gray"]December 2008: Crashed Lexus IS200 - Cat B Write Off
August 2009: Crashed Vauxhall Astra - Minor Damage DIY Repair
November 2009: Crashed Vauxhall Astra - Scratches To Bumper No Repair Required
February 2010: Other Party Crashed Into Astra - Extensive Damage To Rear -Settled With Third Party's Insurance
Anyone dare To Predict The Future?[/COLOR]
17-08-2016, 03:11 AM
Saraj thats when it clicked. The thing is, I have opened my laptop and fitted a bluetooth module to it, would this affect the warranty? surely you allowed to open it up and upgrade its parts?
I'm pretty sure you can't do that, remove it before they collect it. In any case though there should be a "warranty void if removed" sticker somewhere that you would have broken to open it up so you probably won't be able to make a warranty claim unless they are really dumb and don't notice.
2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
Saraj thats when it clicked. The thing is, I have opened my laptop and fitted a bluetooth module to it, would this affect the warranty? surely you allowed to open it up and upgrade its parts?
I'm pretty sure you can't do that, remove it before they collect it. In any case though there should be a "warranty void if removed" sticker somewhere that you would have broken to open it up so you probably won't be able to make a warranty claim unless they are really dumb and don't notice.
2002 '02' IS200 SE Auto - DVD Satnav with Voice Activation - [COLOR="Blue"]Strathcaron Blue - Parking Sensors - 5000K HIDs with Anti-Glare Bulbs - PIAA 6500K Main Beams - LED Sidelights - Mirror/Sunroof Closure - TTE Styling Kit - 18" Styling Kit Alloys with nitrogen filled Goodyear Eagle F1 Asymmetric Tyres - Bluetouch Multimedia Kit - Gromaudio AUX in - Black painted calipers with silver Lexus decals - 12 LED Dome Light - 96 LED Boot Light - Stainless Steel Sport Sill Plates - PIAA Silicone Wipers[/COLOR]
17-08-2016, 03:15 AM
However your local computer shop would not be authorised to repair your machine (unless they have Acer in there product range).
Do not send it off if your claimimg on your home insurance.
Saraj i think if you have dropped it then claim on your household insurance.
However your local computer shop would not be authorised to repair your machine (unless they have Acer in there product range).
Do not send it off if your claimimg on your home insurance.
17-08-2016, 03:16 AM
Lexusboy Saraj i think if you have dropped it then claim on your household insurance.
However your local computer shop would not be authorised to repair your machine (unless they have Acer in there product range).
Do not send it off if your claimimg on your home insurance.
yh thats better option then having to mess with warranty and then only to claim on home insurance if nothing is done
[COLOR="Gray"]December 2008: Crashed Lexus IS200 - Cat B Write Off
August 2009: Crashed Vauxhall Astra - Minor Damage DIY Repair
November 2009: Crashed Vauxhall Astra - Scratches To Bumper No Repair Required
February 2010: Other Party Crashed Into Astra - Extensive Damage To Rear -Settled With Third Party's Insurance
Anyone dare To Predict The Future?[/COLOR]
Lexusboy Saraj i think if you have dropped it then claim on your household insurance.
However your local computer shop would not be authorised to repair your machine (unless they have Acer in there product range).
Do not send it off if your claimimg on your home insurance.
yh thats better option then having to mess with warranty and then only to claim on home insurance if nothing is done
[COLOR="Gray"]December 2008: Crashed Lexus IS200 - Cat B Write Off
August 2009: Crashed Vauxhall Astra - Minor Damage DIY Repair
November 2009: Crashed Vauxhall Astra - Scratches To Bumper No Repair Required
February 2010: Other Party Crashed Into Astra - Extensive Damage To Rear -Settled With Third Party's Insurance
Anyone dare To Predict The Future?[/COLOR]
17-08-2016, 03:44 AM
This is a very common problem with laptops, where the power connector becomes worn. I wonder if they will try and say that it's wear and tear and therefore not covered ? I think you're right to be wary about other signs of damage that they might use to get out of fixing it.
![[Image: Sig-enginebay.jpg]](http://i5.photobucket.com/albums/y179/SteveHammatt/Sig-enginebay.jpg)
IS200 Turbo project now just about complete ! See my thread here and leave your comments.
Now running standalone Syvecs ECU and no stock ECU !
steviewevie
17-08-2016, 03:44 AM #10Acer are right to refer you to Currys. If you bought the laptop from Currys, then your contract is with them and therefore any warranty etc.
This is a very common problem with laptops, where the power connector becomes worn. I wonder if they will try and say that it's wear and tear and therefore not covered ? I think you're right to be wary about other signs of damage that they might use to get out of fixing it.
IS200 Turbo project now just about complete ! See my thread here and leave your comments.
Now running standalone Syvecs ECU and no stock ECU !
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